Zarin Tasnim Maisha
Clinical Psychology Enthusiast
MPH Scholar
Customer Service Executive
Mutual Trust Bank PLC
Biography
I am a dedicated Psychology Professional and Master of Public Health (MPH) scholar with diverse experience spanning clinical assessment and corporate client management. As a Trainee Psychologist specializing in Autism and Child Development at Chattogram Ma O Shishu Hospital, I conducted comprehensive psychological evaluations, administered standardized diagnostic tools, and provided parent counseling. Complementing my clinical background, my role as a Customer Service Executive at Mutual Trust Bank PLC has deepened my experience in client engagement, empathetic communication, and understanding the psychological dimensions of financial obligations. I bridge clinical insights with empathetic problem-solving to deliver thoughtful, impact-driven support.
Download my Curriculum Vitae (CV)
- Counseling Psychology
- Child Psychology
- Clinical Psychology
- Neurodevelopmental and Psychological Disorders
- Psychological Research
Master of Public Health, 2027
Premier University, Chittagong
MSc in General Psychology, 2023
National University Bangladesh
BSc in Psychology, 2022
National University Bangladesh
Experience
Responsibilities:
- Manage recovery of overdue SME loan and credit card payments through client engagement and negotiation.
- Provide clear guidance on repayment options while ensuring compliance with bank policies and regulatory standards.
- Conduct sensitive financial discussions with empathy, professionalism, and discretion.
- Maintain accurate documentation and coordinate with internal teams for timely and effective case resolution.
- Strengthen negotiation, interpersonal, and problem‑solving skills while gaining insights into the psychological aspects of financial obligations.
Responsibilities:
- Conducted comprehensive Psychological Assessments including Patient History Interviews, Clinical Observation, and Behavioral Assessment.
- Administered and interpreted standardized assessment tools such as WPPSI‑III UK, WISC‑IV, Stanford‑Binet, IBAS, and Reynell Zinkin Scale.
- Utilized screening tools like M‑CHAT and ADCL for early identification and assessment.
- Actively participated in Parent Counseling and Multidisciplinary Discussions, contributing to Holistic Patient Care.
- Developed strong clinical skills and empathy through hands‑on experience in Child Development and Neurodiverse Support.
Trainings & Courses
Teamwork & Leadership
Responsibilities:
- Communicate effectively with diverse groups, maintaining punctuality and dedication to support the operations team. Manage teams with strong communication skills and responsible behavior.
- Demonstrate leadership skills, public communication, and empathetic behavior while workingunder pressure. Excel in teamwork, critical thinking, and problem-solving capabilities.
- Regularly attend meetings, adhere to organizational rules, and take responsibility during emergencies.Passionate about mental health and willing to volunteer.
Responsibilities:
- Joined as a volunteer, and progressed to HR Head over three years, demonstrating patience, punctuality, empathy, and strong skill set.
- Gained extensive knowledge and experience in leadership qualities while serving the organization.
- Played a key role in enhancing HR practices, contributing to the overall growth and success of the organization.
Responsibilities:
- Volunteered for 4 months, gaining expertise in organizational skills, psychological career guidance, and marketing policies.
- Developed communication, human resource management, and technical skills through hands-on experience
Community Contributions
Contact
- [email protected]
- Agrabad, Chattogram, 4100
- Contact me on Linkedin